Customer Contact Skills
Catalog #10106164
Examines what is the foundation of good customer service, identifies internal/external customers, examines questioning techniques, explores listening skills, examines customer surveys, discusses dealing with challenging customers, and examines the role of the customer service representative in today’s business world.
Credits: 1
Prerequisites:
Course Offerings
last updated: 06:00:05 PM Nov 21 2009
This is a list of classes scheduled at various MATC locations. For complete, up-to-date information - including availability - please search for classes through Inside MATC.
Fort Atkinson Campus
Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction
10106164
Class #64356
Spring 2009-2010
Mar 9 2010 -
May 4 2010
9:00 AM - 11:00 AM
T
Held,Kristine G
Telepresence
Seats Available: 13
MATC South
Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction
10106164
Class #24907
Fall 2009-2010
Nov 4 2009 -
Dec 9 2009
5:30 PM - 8:50 PM
W
Turk,Ana E
Short Term
10106164
Class #71129
Spring 2009-2010
Jan 23 2010 -
Feb 27 2010
10:00 AM - 12:20 PM
Sa
Ochoa,Jacqueline M
In Person
Seats Available: 21
Portage Campus
Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction
10106164
Class #63334
Spring 2009-2010
Mar 9 2010 -
May 4 2010
9:00 AM - 11:00 AM
T
Held,Kristine G
Telepresence
Seats Available: 13
Reedsburg Campus
Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction
10106164
Class #63264
Spring 2009-2010
Mar 9 2010 -
May 4 2010
9:00 AM - 11:00 AM
T
Held,Kristine G
Telepresence
Seats Available: 14
Truax Campus
Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction
10106164
Class #63294
Spring 2009-2010
Jan 11 2010 -
Feb 10 2010
11:00 AM - 12:15 PM
M W
Kosharek,Diane L
In Person
Seats Available: 6
10106164
Class #64688
Spring 2009-2010
Mar 8 2010 -
May 7 2010
Online
Held,Kristine G
Online Course
Seats Available: 0
10106164
Class #64692
Spring 2009-2010
Jan 11 2010 -
Mar 5 2010
Online
Held,Kristine G
Online Course
Seats Available: 3
Watertown Campus
Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction
10106164
Class #63050
Spring 2009-2010
Mar 9 2010 -
May 4 2010
9:00 AM - 11:00 AM
T
Held,Kristine G
Telepresence
Seats Available: 12