Customer Relations
Catalog #10104189
This course examines the general state of customer service in organizations for both internal and external customers. Students will explore how a business can enhance their competitive position by adopting and implementing a variety of service initiatives. Topic areas range from practicing necessary customer service skills, such as communication, listening and conflict management. Students also will create professional cover letters and resumes. Emphasis is given to the fundamentals of grammar, spelling, sentence structure and paragraph development.
Credits: 2
Prerequisites:
Course Offerings
last updated: 06:00:27 PM Nov 21 2009
This is a list of classes scheduled at various MATC locations. For complete, up-to-date information - including availability - please search for classes through Inside MATC.
Truax Campus
Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction
10104189
Class #30320
Fall 2009-2010
Oct 19 2009 -
Dec 18 2009
Online
Andersen,Carrie S
Online Course
10104189
Class #31041
Fall 2009-2010
Aug 24 2009 -
Dec 16 2009
12:30 PM - 1:20 PM
M W
Camillo,Ann C
In Person
10104189
Class #31042
Fall 2009-2010
Aug 24 2009 -
Dec 16 2009
2:30 PM - 3:20 PM
M W
Camillo,Ann C
In Person
10104189
Class #31043
Fall 2009-2010
Aug 25 2009 -
Dec 17 2009
11:30 AM - 12:20 PM
T R
Monge,Jessica M
In Person
Oct 15 2009 -
Oct 22 2009
11:30 AM - 12:20 PM
T R
10104189
Class #31045
Fall 2009-2010
Aug 25 2009 -
Aug 25 2009
12:30 PM - 1:20 PM
T
Carter,Shawna M
In Person
Aug 25 2009 -
Dec 17 2009
12:30 PM - 1:20 PM
T R
Oct 15 2009 -
Nov 19 2009
12:30 PM - 1:20 PM
T R
10104189
Class #31154
Fall 2009-2010
Aug 25 2009 -
Dec 17 2009
12:30 PM - 1:20 PM
T R
Arries,Rhonda R
In Person
10104189
Class #64634
Spring 2009-2010
Jan 11 2010 -
Mar 12 2010
Online
Andersen,Carrie S
Online Course
Seats Available: 4
10104189
Class #65008
Spring 2009-2010
Jan 11 2010 -
Mar 12 2010
Online
Andersen,Carrie S
Online Course
Seats Available: 17