Customer Relations
Catalog #10104189
This course examines the general state of customer service in organizations for both internal and external customers. Students will explore how a business can enhance their competitive position by adopting and implementing a variety of service initiatives. Topic areas range from practicing necessary customer service skills, such as communication, listening and conflict management. Students also will create professional cover letters and resumes. Emphasis is given to the fundamentals of grammar, spelling, sentence structure and paragraph development.
Credits: 2
Prerequisites:
Course Offerings
last updated: 05:05:27 AM Mar 20 2010
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