Customer Contact Skills

Catalog #10106164

Identifies internal/external customers, develops questioning techniques and listening skills, covers problem-solving techniques and ways of adding value to a customer interaction.

Credits: 1

Prerequisites:

Outline of Instruction

Course Offerings

last updated: 07:03:57 AM Nov 21 2008

This is a list of classes scheduled at various MATC locations. For complete, up-to-date information - including availability - please search for classes through Inside MATC.

Fort Atkinson Campus

Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction  

10106164
Class #54824 Spring 2008-2009 Jan 13 2009 -
Mar 3 2009 8:15 AM - 10:00 AM
T Held,Kristine G  Interactive Television

Portage Campus

Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction  

10106164
Class #53414 Spring 2008-2009 Jan 13 2009 -
Mar 3 2009 10:00 AM - 12:00 PM
T Storms,Sharon M  Interactive Television

Reedsburg Campus

Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction  

10106164
Class #53332 Spring 2008-2009 Jan 13 2009 -
Mar 3 2009 10:00 AM - 12:00 PM
T Storms,Sharon M  Interactive Television

South Madison Education Ctr

Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction  

10106164
Class #31425 Fall 2008-2009 Nov 8 2008 -
Dec 13 2008 10:00 AM - 1:00 PM
Sa Cruz,Evelyn  Short Term

Truax Campus

Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction  

10106164
Class #53370 Spring 2008-2009 Jan 12 2009 -
Feb 11 2009 11:00 AM - 12:15 PM
M W Kosharek,Diane L  In Person

10106164
Class #60202 Spring 2008-2009 Mar 9 2009 -
May 8 2009 Online Held,Kristine G  E-Tech

10106164
Class #60208 Spring 2008-2009 Jan 12 2009 -
Mar 6 2009 Online Held,Kristine G  E-Tech

Watertown Campus

Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction  

10106164
Class #53094 Spring 2008-2009 Jan 13 2009 -
Mar 10 2009 8:15 AM - 10:00 AM
T Held,Kristine G  Interactive Television