IT-Help Desk Support Specialist

Program #311547

One Year Technical Diploma

The Help Desk Support Specialist program prepares students to interact with PC users providing first-line technical support resolving software, hardware and system problems. Students are trained to install, support, and maintain hardware and software and to ensure that all calls and problems are dealt with quickly and effectively. Installing, configuring, and troubleshooting software and hardware; basic network concepts, supporting new technologies, repairing workstations and performing upgrades are taught in a hands-on class atmosphere. Students gain an understanding of how a help desk functions and the role of customer service in today's world of technology. Students participate in on-the-job help desk internship/work experience with instructor supervision in area companies. Career opportunities exist in all areas of the country. This program may be used to help prepare for CompTIA A+ computer troubleshooting certification.

Classes in IT-Help Desk Support Specialist

last updated: 08:17:39 AM Dec 1 2008

Following is a list of potential classes in the IT-Help Desk Support Specialist program. A list of program and graduation requirements (PDF) is available on the IT-Help Desk Support Specialist information page.

• Catalog # Class name
 
• 10154191 A+ IT Technician
   
• 10107111 Careers in IT
   
• 10154189 Computer Hardware Essentials
   
• 10103139 Excel - Intermediate
   
• 10154148 Help Desk Specialist Intern
   
• 10154146 Help Desk Tools & Techniques
   
• 10150160 IT Security Awareness
   
• 10154122 IT Service Concepts
   
• 10107175 Job Search Preparation
   
• 10150101 Network+ Essentials
   
• 10154147 Support Emerging Technologies
   
• 10103136 Word - Intermediate
   
• 10801195 Written Communication