Help Desk Tools & Techniques
Catalog #10154146
Explores the customer service roles and responsibilities of an IT support professional. Examines the support software options for tracking and managing data: log, track, and escalate calls; resolve problems using a knowledge base. Covers documentation/reporting tools, asset management, change management, incident management, hotline support, performance reports, trends, and career resources. Includes hands-on, real-world projects using current Help Desk software.
Credits: 3
Prerequisites:
Course Offerings
last updated: 03:01:00 PM Nov 21 2009
This is a list of classes scheduled at various MATC locations. For complete, up-to-date information - including availability - please search for classes through Inside MATC.
Truax Campus
Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction
10154146
Class #24111
Fall 2009-2010
Aug 27 2009 -
Dec 17 2009
5:30 PM - 9:20 PM
R
Andrews,Neal R
In Person
10154146
Class #34882
Fall 2009-2010
Aug 27 2009 -
Dec 17 2009
5:30 PM - 9:20 PM
R
Jakel,Ann M
In Person