IT Service Concepts
Catalog #10154122
Introduces the "value added" customer service roles and responsibilities of an IT professional; the components of a successful IT support infrastructure, customer service as the bottom line for IT operations, the evolution of IT support, industry trends, teamwork, and IT professional work habits. Explores listening, written and verbal communications skills and critical thinking skills to resolve incidents. Examines how to identify and defuse challenging customer behavior, solve and prevent problems, and the importance of documentation. Course addresses awareness of best practices of the ITIL framework.
Credits: 3
Prerequisites:
Course Offerings
last updated: 06:00:06 PM Nov 21 2009
This is a list of classes scheduled at various MATC locations. For complete, up-to-date information - including availability - please search for classes through Inside MATC.
Truax Campus
Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction
10154122
Class #24151
Fall 2009-2010
Aug 25 2009 -
Dec 15 2009
5:30 PM - 9:20 PM
T
McLaughlin,John P
In Person
10154122
Class #24799
Fall 2009-2010
Aug 24 2009 -
Dec 16 2009
12:30 PM - 2:20 PM
M W
Koci,Ronald E
In Person
10154122
Class #64310
Spring 2009-2010
Jan 11 2010 -
May 10 2010
5:30 PM - 9:20 PM
M
Andrews,Neal R
In Person
Seats Available: 7
10154122
Class #64312
Spring 2009-2010
Jan 12 2010 -
May 13 2010
12:30 PM - 2:20 PM
T R
Koci,Ronald E
In Person
Seats Available: 0
10154122
Class #70255
Spring 2009-2010
Jan 12 2010 -
May 11 2010
5:30 PM - 9:20 PM
T
In Person
Seats Available: 8