Customer Service Management

Catalog #10104185

Examines the general state of customer service in organizations for both internal and external customers. Explores how a business can enhance their competitive position by adopting and implementing a variety of strategic service initiatives. Topics range from practical communication skills to analyzing strategies used by top companies.

Credits: 3

Prerequisites:

Outline of Instruction

Course Offerings

last updated: 07:02:49 AM Nov 20 2008

This is a list of classes scheduled at various MATC locations. For complete, up-to-date information - including availability - please search for classes through Inside MATC.

Truax Campus

Catalog/Class # Semester Class Dates Meeting Times Instructor Mode of Instruction  

10104185
Class #22813 Fall 2008-2009 Oct 21 2008 -
Dec 16 2008 2:00 PM - 4:50 PM
T Noble,Jeffrey J  Short Term

10104185
Class #52586 Spring 2008-2009 Mar 11 2009 -
May 13 2009 2:00 PM - 4:50 PM
W Noble,Jeffrey J  Short Term

10104185
Class #54236 Spring 2008-2009 Jan 14 2009 -
Mar 4 2009 2:00 PM - 4:50 PM
W Noble,Jeffrey J  Short Term